April, 2013 | Why CRM?

17 Apr

Why link CRM and Accounting Systems?

As I have mentioned before, one of my favourite “quick wins” for a business is connecting up their accounting system (be it MYOB, Quickbooks (now Reckon Accounts in Australia).There’s so much benefit in doing this, I thought it deserved a...
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16 Apr

5 ways to make your CRM project successful

I read a headline somewhere on the internet that a huge number of (other people’s) CRM projects fail. Having done a large number of custom software development and CRM projects over the years, I thought that I would share some...
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16 Apr

A list of 11 reasons why a business might need a CRM

Leads are lost and / or are not followed up Your marketing people do not know what products and services to sell to prospects Do not know the status or next steps required for a lead or a case matter...
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16 Apr

7 NEW Ways “Customer Care” can be automated using CRM

1) Auto responder Any contact with your business through a web form, can have an automated response created using Tall Emu CRM (TE CRM). No need to use a third party plug-in and your customer gets an instant message to...
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8 Apr

Using Excel to run your business ?

One thing we see a lot of is companies using Excel to run their business. This post is going to talk about the appropriate use of Microsoft Excel in business, which really I can summarise in two points: What is...
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