Why & What for CRM - Benefits, Reasons & Rationale for CRM

4 Jul

Voice Recognition and Transcription into CRM

We’ve added many cool new features into our CRM over the years, but this is one that we’re really excited about – Automatic transcription of voice notes. It’s something we’ve been asked about and considered many times, and now we’re...
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12 Dec

Connect your phone system to CRM to save time, money and stress.

Tall Emu yet again brings Enterprise-grade features down to the SME sector with our new phone to CRM link. Our new ‘phone link’ not only tracks and logs calls automatically inside CRM saving you time, manual effort, and it saves...
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7 Aug

If I doubled the size of your sales team would your sales increase?

I once had a chat with the owner of a travel agency about how we could help his business become more efficient. In our meeting he explained his sales team took 15 minutes to work out the itinerary for every...
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22 Apr

The Access of Evil

Last year, I wrote about the perils and problems of Excel Spreadsheets to run your business. Today I’d like to talk about their evil twin: custom access databases. For those who don’t know, Microsoft Access is an entry-level database system...
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17 Apr

Why link CRM and Accounting Systems?

As I have mentioned before, one of my favourite “quick wins” for a business is connecting up their accounting system (be it MYOB, Xero or Quickbooks – now Reckon Accounts in Australia).There’s so much benefit in doing this, I thought...
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16 Apr

5 ways to make your CRM project successful

I read a headline somewhere on the internet that a huge number of (other people’s) CRM projects fail. Having done a large number of custom software development and CRM projects over the years, I thought that I would share some...
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16 Apr

A list of 11 reasons why a business might need a CRM

Leads are lost and / or are not followed up Your marketing people do not know what products and services to sell to prospects Do not know the status or next steps required for a lead or a case matter...
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16 Apr

7 NEW Ways “Customer Care” can be automated using CRM

1) Auto responder Any contact with your business through a web form, can have an automated response created using Tall Emu CRM (TE CRM). No need to use a third party plug-in and your customer gets an instant message to...
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8 Apr

Using Excel to run your business ?

One thing we see a lot of is companies using Excel to run their business. This post is going to talk about the appropriate use of Microsoft Excel in business, which really I can summarise in two points: What is...
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